If the fit is wrong

It happens. Waists are measured in the morning and worn at night. Every listing our buttons open carries its own return window, and that window, not this catalogue, decides how a wrong size goes back.

How to start

• Open the order in your account with our retail partner.
• Pick the item and follow the return steps the order page offers.
• The money goes back by the same route it came, on the partner’s schedule.

Before you send anything back

Check the listing’s waist ladder against a tape measure, not against the size you buy in jeans; the two disagree more often than not. A returned pack usually needs to be unworn and in its packaging. Underwear is the one category where retailers hold that line firmly, and we think they are right to.

If the size was the problem, the fit finder reads every ladder in the range against your waist before the next order.